| Our "Pawlicies" |
| Cancellation Policy |
|
All services scheduled are subject to our cancellation policy. These Paws Are Made For Walking
requires a minimum of 3 days (72 hours) advanced notice for cancelling scheduled OVERNIGHT STAYS IN YOUR HOME.
Reservations canceled with less than 3 days (72 hours) prior to scheduled service incur a $20 cancellation fee,
plus 10% percent of the total cost of the scheduled services. DAILY DOG WALKS, VISITS or LET-OUTS must be cancelled 24 hours in advance. Clients will be charged for the DAILY DOG WALKS, VISITS or LET-OUTS if cancellation is not made 24 hours prior. |
| Inclement Weather Policy |
|
If Federal Government closes: All DAILY DOG WALKS, VISITS or LET-OUTS will be cancelled at no charge to the client. If Federal Government remains open: You may choose to stay home due to adverse travel conditions. We ask that you contact our office by 7:30am the day of service so that we have time to inform the sitter and to avoid being charged for that day. These Paws Are Made For Walking reserves the right, in its sole discretion, to cancel DAILY DOG WALKS, VISITS or LET-OUTS due to weather, national emergency, and/or other emergency. You will be notified of any cancellations. |
| Dog Leash Policy |
| These Paws Are Made For Walking caregivers are unable to walk or play with pets outside without a leash unless the client has a securely fenced-in yard around their property, making it impossible for pets to escape. |
| Key Policy |
| Client will provide two sets of keys and instructions on access to their home where pet care services will be rendered. These keys will be provided at the time of the initial 30-minute consultation. If client lives in a gated or secured community, they must provide a key fob, gate card, remote, or appropriate access codes. NO KEYS will be mailed by regular mail, or hidden outside. Time to gain access from the front desk, neighbor, friend, etc. where we do not have a key will be deducted from the pet sit for anything over a 5 minute wait. Should keys become unusable, a lock malfunction, client fails to leave a key, or for any other reasons beyond pet sitter's control, These Paws Are Made For Walking and its sitters have authorization to employ the services of a locksmith to gain entry into a client's home on client's behalf, when the animal’s welfare is at stake and when the client is not reachable by phone. Client will be responsible for all expenses incurred (administrative and locksmith costs) and reimburse These Paws Are Made For Walking upon return. Any key(s) that need to be picked up or dropped off after the initial consultation will incur an additional fee of $7 for each trip made to the client’s house or other location (within service area) to obtain the key. |
| Prior to the commencement of services, client will also notify These Paws Are Made For Walking of any third party who has access to their Home, or who is expected to arrive at or enter the Home during the period services are to be rendered, and when such persons are to be expected. If third party locks the house and These Paws Are Made For Walking does not have access to perform services with keys provided, the client will be responsible for all expenses incurred and reimburse These Paws Are Made For Walking upon return for extra time spent at the house, making phone calls or sending emails above the scheduled time in addition to and services of a locksmith to gain entry into a client’s home (if required). |
| If a current client changes locks to their home, they should make arrangements with These Paws Are Made For Walking to provide the necessary two sets of keys to the manager or owner. One of these keys will be kept on file by the owner in case of an emergency and the other provided to the pet sitter. |
| Returned Check Policy |
| Clients will incur a $25 charge for checks returned for insufficient funding. |
